Frequently asked questions
The details,
before you order.
Answers about stock availability, standard specifications, samples, packaging and delivery.
Are the ingredients supplied from stock?
Standard-specification ingredients and stock-based supply are our main focus. Please confirm availability for your exact grade and quantity before ordering; a product listing does not guarantee current stock.
How do I confirm the applicable standard?
Include the standard name or version and required specification in your inquiry. Ask for the relevant product specification and batch quality documents so the exact material can be checked against your purchasing requirements.
Are you a manufacturer or a trading company?
Shanghai Superprobio Pharmatech Co., Ltd is a trading company established in 2024. We coordinate ingredient sourcing, samples, quality documentation, packaging and delivery with suppliers.
What is the minimum order quantity?
The ten listed products have a stated minimum order quantity of 25 kg. Sample quantities and conditions are discussed separately. Please confirm your exact product and grade in the inquiry.
Can I request a sample?
Yes. Share the ingredient, grade, intended application and destination. Sample quantity, availability, cost and freight are confirmed for your request.
What quality documents can I request?
Suppliers check goods before dispatch and provide quality documentation. SuperProBio also selects batches for third-party testing. Please specify the documents and test requirements needed for your order; additional testing does not apply to every batch automatically.
Can you coordinate custom packaging?
Yes. Custom packaging, logo printing and formulation sampling can be discussed. The scope, minimum quantity, sample requirements and timing are confirmed for each project.
How long does an order take?
Standard goods typically have a 3–5 day lead time, subject to availability and order confirmation. Each product order is confirmed individually. Custom products and constrained supply have separate timelines; transport time is additional.
What shipping options are available?
Depending on the product, order and destination, shipping can be arranged by DHL, air, sea or rail. Share the destination and required arrival date so the quotation can reflect an appropriate option.
What are your payment terms?
Payment is generally in advance, with the exact terms stated in the quotation. Confirm packaging, shipping and payment conditions before placing an order.
Check stock for your next order.
Share the ingredient, specification, quantity and destination.
